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March 21, 2001     Beverly Hills Weekly
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If You've Got Troubles... A basic guide to troubleshooting problems on your computer. By Michael Tanenbaum You have luq Dlr~haxcd a spankm~ Ik~sl, tn a pcrigct woT]d, the documentation I 4 Gigahcr~z Pcmiunl 4 cc,mpu~cl wi~h thai CL~fI~C~ with youl c~mpulcT and sot1 Wh~dows 2OOO¸ ioadcd it ~p with ~hc ]alc',t warc (manuals. uuub[esho~,ling ~uides, ,˘rsi~m c~t Mic~,s~l~ Of[ice and i,i~c,:edcd gloS~alics) w~uLd bc ~,ul[icicnt I~ guide you Io trestle a dazzhng P~werpomt ple,.cnla through the process ~1 selling up your new tt~,n for y,~ul boss. Unl~rtunatcly. y~,u can madlme, installing applicatior~ and ~hcn not gel Ihc I~,~gr~tIll to communi~_ale ~vcr using lllem t~ maxmlizc youl productivity t~>: h~,:al i~ctw~rk with your c,,wo~kcr's Uni~,rtunately~ most '~offwarc mamlals and ~magc managcmcot program, which con- haldwarc documentaTion are wrlUCn m tams the photographs that you want to pull "lcchnospeak" by proicssional technical into y~ur ~,lidcs You ~,ccm I~, have folluwcd writer'~ who are woi'killg off sol,wait engi the correct procedure Is i~ ~t Wh~d~ws con hoers' n~,tcs and ]nstructi~ms Thesc pc~l~lC ligurali~m problem, a I~owcrp~,inl problem(¸ rarely use Ihe produc~s regularly, and as ,,r ;, nctwl,rk p~ob~em ? such ~an only cxplain how things arc "sup Not surplisingly, the first place ~o slar~ is pt)scd'r m work. More ollcn thai1 no~. corn y~ur ~w,~ cumputer The point-and click puling is fi'aught widl mishaps¸ At some graphical inler[ace of most computer ~pcr pl)Int in tinm, one of your peripheral almg system',, including Windows. devices such asa nelwork card, Zipdriveor Macintosh and I,inux, pr~vldes easy acce~a printer will misbehave, a network conncc- t~ operating syslem help t~ols and software tion will not work, or a new piece of hard- assistants¸ In Windows, going ~o the Start warc or software will conflict with your menu and selecting "Help" lets you search exlseng selup Sometimcs the operating ~r the root of yore" problem¸ Micr~s~ft system ilscltwi]l behave unpredictably Office ~cature~ i~l-deptll suppurt via ~Ls Who do you turn to tot real support when Office Assislant, o~¸ r'Mr Paperclip" as the your software's d~cumentation does not lithe ta'~cal is so often called. "l~,pc your cover your particular topic or the manual ques~nm into the box and search, ~r look up makes about as much sense as an obscule a term by t~pic O~tenlimCs, a beltcr under dialect ol Esperanto? standil~g ol what a particular tool ~r tune- Well, you can call the manulhctmcl ti~l docs will help in troubleshooting ~he Good htck wading through cndles~ rccord- ploblem ed messages! r[/lc second placc to took Ior assistance is The next place ~o turn to lthe World Wide y,~ur application's c~cclronic documcnta Web) is also perhaps the laosl amazing tion Back in the 19~es and early 199tls, The Web provides a plethora ~1 supporl prior to the CD-ROM revolution, mosl ~>ptions ranging from online support computer hardware and sottware came groups, bulletin boards and rcl~rence web- bundled with hugc. detailed paper manuals¸ sites ~o the most arcane tcch forums. Mo~t Nowadays, the lew paper guides ~hat c~nne m~or hardware and software manulactur- with the product are often lust enough to ers, such as Microsoft and Apple guide you through the installation process Computer, ol~r online tech support and gel you slatted wilh the application, resources, known as "knowledge bases," thus giving the illusion that you are on your where users can dig up Iheir own soluti~ms. own ~rl~rn dlen on. The tvatlty, though, is Similarly, newsgroup silos such as thai most software installati*m packages Dcja c~m (now owned by GoogLe) contain come ,.m a CD that includes "Rcadmc" archives on every ~:onceivable subicct, files, installation instructions, electronic going back to 19951 where users can search product manuals, software extras and Ihird by keyword for a topic or loin a discussion party demos and samples¸ By reinserting thread¸ the program CD. you can often access the Next week 1 wil} discuss the various lull manuals in PDF format, which allows ways Io access and use Ihese online trou you to nawgate, magnity, and keyword- bleshooting and support libraries, as well as search the entire document. Or, you can wcbsitcs to look up computer and tcch- print il out for easy reference Similarly, related terms irl plain English¸ U you can scour the "Readme" files for late- breaking updates, potential software con- flicls or programming bugs. GOLDENCOLOR PHOTO LAB 271 SO. BEVERLY DR. BEVERLY HILLS 310.274.3445 Michael Tanenbaum ts the technical diractor of Clockwork Websites, LLC. He can be reached at michael@clockworkwebsites.com COMPUTER DIGITAL IMAGING, PHOTO RESTORATION CD*FD'ZIP MAC or IBM READ & WRITE EHLARGEMEHTS 2nd set FREE at the time o1 purchase MON-FRI 8 AM.-6 PM SAT 10 AM-5 PM. VVVVVV.Goldencolor.Com Purity You Can Trust. When your family's health is foremost, you can rely on YOSEMITE WATERS to provide quality drinking water. Enioy good tasting water that is completely free of chemicals, unfriendly bacteria like cryptosproridium and unwanted matter such as lead, which is found in most household plumbing systems YOSEMITE WATERS... Convenient, Reliable & Affordable. We're the purity you can trust! 2 2 6 ] 3 5 3 S 7 T T T 8 • Beverly Hills Weekly